Contacting XOS Digital Customer Support
Java Support Alert:
Chrome and Firefox are no longer fully supporting Java. This means PlayerOnDemand users can longer download video from POD using either Chrome or Firefox as their browser. However, other features of POD will continue to work fine with Chrome and Firefox. Users who want to download video from POD must use Internet Explorer version 11. Visit Java.com to verify the most recent version is installed.
For General TC Recruit Support
For TC Recruit Report Support
For TC Recruit Sales
To submit a Support issue online, please click here:
User Guides and Tutorials
Please click the link below to view a copy of the TC Recruit Quick Start Guide.
TC Recruit Quick Start Guide (PDF)
Opening Downloaded .XLS files following Excel update
Files & Utilities
XOS Remote Tray App Utility
XOS Remote Drivers
XOS TC Recruit VideoPlayer/RemoteTrayApp Release Notes
XOS TC Recruit WMV Encoding Profile
Support Tools & Tests
Windows Media Encoder 9
The following link will download Windows Media Encoder 9:
Windows Media Encoder 9 (32-bit)
Windows Media Encoder 9 (64-bit)
Test of Client WAN Connection to the XOS Digital Data Center
The following link will perform the following tests:
• Local Firewall port Test
• Ability to connect to the XOS Digital data Center
• Bandwidth available for file uploads and downloads
• Java must be installed and working to run this test
• It may take ~15 seconds or so for the Java Client to download
Java for Windows OS
This link will verify that you have the latest version of Java for Windows. If not it will proceed to download and install the latest java for Windows.
• You do NOT need to install the Bing toolbar.
Java for Mac OS
To install the latest version of Java on your Mac you need to choose the Software Updates option.
This option is under the Apple menu and let Apple install the latest version of Java if it is not already present.
Flash for Windows OS
This link will install the latest version of Flash for the PC. There is no need to install the Google toolbar.
Flash for Mac OS
This link will install the latest version of Flash for the Mac.
• You can also go to Apple’s website and perform a search for “flash.”
© 2017 By XOS ThunderCloud Recruit, All Rights Reserved