XOS ThunderCloud Recruit > Support

Contacting XOS Digital Customer Support

For General TC Recruit Support

Email: tcrecruitsupport@xosdigital.com
Phone: 1-800-490-7767

For TC Recruit Report Support

Email: tcrecruitreports@xosdigital.com

For TC Recruit Sales

Email: tcrecruit@xosdigital.com

To submit a Support issue online, please click here:

Email: Submit Issue

User Guides and Tutorials

Please click the link below to view a copy of the TC Recruit Quick Start Guide.

TC Recruit Quick Start Guide (PDF)

Files & Utilities

Support Tools & Tests

Windows Media Encoder 9

The following link will download Windows Media Encoder 9:

Test of Client WAN Connection to the XOS Digital Data Center

The following link will perform the following tests:

• Local Firewall port Test
• Ability to connect to the XOS Digital data Center
• Bandwidth available for file uploads and downloads
http://wantest.xosdigital.com:81/signiant_ports
Notes
• Java must be installed and working to run this test
• It may take ~15 seconds or so for the Java Client to download

Java for Windows OS

This link will verify that you have the latest version of Java for Windows. If not it will proceed to download and install the latest java for Windows.
http://www.java.com/en
Notes
• You do NOT need to install the Bing toolbar.

Java for Mac OS

To install the latest version of Java on your Mac you need to choose the Software Updates option.
This option is under the Apple menu and let Apple install the latest version of Java if it is not already present.

Flash for Windows OS

This link will install the latest version of Flash for the PC. There is no need to install the Google toolbar.
http://get.adobe.com/flashplayer/?promoid=BUIGP

Flash for Mac OS

This link will install the latest version of Flash for the Mac.
http://www.adobe.com/support/flashplayer/downloads.html
Notes
• You can also go to Apple’s website and perform a search for “flash.”